FAQ FAQs Frequently Asked Questions What if I don’t know who my producer is? Contact your nearest Burns & Wilcox office. What if I cannot find a specific product? Burns & Wilcox offers more than 300 insurance products. If you cannot find a product by typing the name in our website search, please locate your nearest Burns & Wilcox office. How do I know which office to call for insurance coverage? Visit our find an office page located here to find the Burns & Wilcox office closest to you. Burns & Wilcox offers true national coverage with over 60 offices worldwide. How do I submit a claim? Contact your nearest Burns & Wilcox office. Who do I contact for account questions, complaints, or information about events? Contact your nearest Burns & Wilcox office.